Privacy Policy

1. Information We Collect

At House of Luxury Dubai, we collect information you provide directly to us, including:

• Personal identification (name, date of birth, nationality)
• Contact information (email, phone number, address)
• Driver's license details and copies
• Passport or Emirates ID copies
• Payment information (credit card details for security deposit)
• Rental preferences and booking details

2. How We Use Your Information

We use the information we collect to:

• Process and manage your rental bookings
• Verify your eligibility to rent our vehicles
• Process payments and security deposits
• Communicate with you about your rental
• Provide customer support and assistance
• Comply with legal and regulatory requirements
• Improve our services and customer experience

3. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Restricted access to personal data
• Regular security reviews and updates
• Compliance with UAE data protection regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (payment processors, etc.)
• When required by law or to protect our rights
• To facilitate rental services (e.g., insurance companies in case of accident)
• With your explicit consent

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Rental records and related documents are typically retained for a minimum period required by UAE law and accounting standards.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@houseofluxurydubai.com

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies help us remember your preferences, understand site usage patterns, and provide personalized content. You can adjust your browser settings to refuse cookies, but this may affect functionality.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from children under 18 years of age.

10. Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: info@houseofluxurydubai.com

Phone: +971 52 518 6862

Address: Shop 28, Al Attar Business Center, Dubai, UAE

Last updated: January 2026